Refund policy

Last updated: [8-Dec-2025]

We want you to be satisfied with your purchase. Please read our refund policy below:

1. Non-Returnable Items

Due to hygiene, personalization, and digital configuration, NFC bracelets cannot be returned or exchanged once used or activated.

2. Eligibility for Refund

A refund may be issued only if:

• The item arrives damaged
• The item is defective on arrival
• You received the wrong item

To qualify, you must contact us within 7 days of receiving your order.

3. Conditions for Approval

To be eligible:

• Item must be unused
• Original packaging must be intact
• Proof of purchase is required (receipt or order number)

4. Refund Process

Once your request is reviewed and approved:

• Refunds will be issued to your original payment method
• Processing time may vary based on your bank/payment provider

5. Non-Refundable Situations

Refunds will not be granted for:

• NFC compatibility issues with your device
• Incorrect use of NFC applications
• Natural variations in material (color, texture, pattern)
• Damage caused by the customer